The fine art of the big talk: how to win clients, deliver great presentations, and solve conflicts at work

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We all know what it's like to put off an important conversation at work--whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats--and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to: Become skilled at the art of quiet negotiation Determine your "sales" message Keep meetings on track and stick to an agenda Analyze what your body language conveys (often it's not what you think!) Overcome public-speaking fears Offer feedback to employees and bosses alike in a constructive, productive way Reduce conflict in the office and with customers and clients Fire someone or deny someone an expected promotion Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late Master e-mail and voice messaging etiquette, and make a positive impression every time And much more. The Fine Art of the Big Talk is the perfect book for CEOs, managers, and principals, as well as staff and administration, who want to gain techniques that result in improved work environments, increased revenues, and positive interactions in the workplace.
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ISBN:
9781401302344
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Grouped Work ID7f1140c1-1c8b-8d1c-4b53-df2194546da1
Grouping Titlefine art of the big talk how to win clients deliver great presentations and solve conflicts at work
Grouping Authorfine debra
Grouping Categorybook
Last Grouping Update2019-11-08 19:03:17PM
Last Indexed2019-12-14 03:20:20AM

Solr Details

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accelerated_reader_reading_level0
authorFine, Debra.
author_displayFine, Debra
available_at_bemisBemis Public Library
detailed_location_bemisBemis Lower Level
display_description
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id7f1140c1-1c8b-8d1c-4b53-df2194546da1
isbn9781401302344
item_details
Bib IdItem IdShelf LocCall NumFormatFormat CategoryNum CopiesIs Order ItemIs eContenteContent SourceeContent FileeContent URLsubformatDetailed StatusLast CheckinLocationSub-location
ils:.b27843415.i123044017Bemis Lower Level658.45 FINE, DEB1falsefalseOn Shelfbelow
itype_bemisJuvenile Biography
last_indexed2019-12-14T10:20:20.55Z
lexile_score-1
literary_formNon Fiction
literary_form_fullNon Fiction
local_callnumber_bemis658.45 FINE,DEB
local_time_since_added_bemisYear
owning_library_bemisBemis Public Library
owning_location_bemisBemis Public Library
primary_isbn9781401302344
publishDate2008
record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:.b27843415BookBooks1st ed.EnglishHyperion, [2008]x, 239 pages ; 20 cm
recordtypegrouped_work
scoping_details_bemis
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:.b27843415.i123044017On ShelfOn Shelffalsetruetruefalsefalsetrue5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15
subject_facetBusiness communication
Business presentations
Interpersonal communication
Interpersonal relations
title_displayThe fine art of the big talk : how to win clients, deliver great presentations, and solve conflicts at work
title_fullThe fine art of the big talk : how to win clients, deliver great presentations, and solve conflicts at work / Debra Fine
title_shortThe fine art of the big talk
title_subhow to win clients, deliver great presentations, and solve conflicts at work
topic_facetBusiness communication
Business presentations
Interpersonal communication
Interpersonal relations